FORM FREEZE perhaps its the weather HELP

  • CotswoldD
  • CotswoldD's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Wedding Photographer Based in Cornwall
  • Posts: 29
  • Thank you received: 0

CotswoldD created the topic: FORM FREEZE perhaps its the weather HELP

Ref: educationalpsychologist-glos.co.uk/parent-booking-form

Hi i have done a form for my client, but she has had 2 clients say there are issues with freezing up. See below, text from email from 1 client and what happened.

Any ideas whats up?

regards pete

I have tried to fill the referral form in four times now, once on my laptop and once on my desktop. I then tried on my parents laptop at their house (incase it was an internet problem) and at my sister's on her desktop. On all four occasions, I was available to fill the first page in and click on next, then when I filled the second page in and got to the last box "strengths and weaknesses" the form just froze and it wouldn't allow me to press next.

I am going to a friends house tomorrow and I will try again for the 5th time.
#233776
  • Posts: 5615
  • Karma: 118
  • Thank you received: 513

MarioPuco replied the topic: FORM FREEZE perhaps its the weather HELP

Hi there,

I'm suspecting you are having validation issues on your form since I tried to advance to the new page and it was not clear which field had wrong input and so on....
Can you for example enable "Use baloon errors" instead of "Use default errors" ?
You can find this option inside Form advanced options.

Regards,
Mario

Satisfied with our Support ?
PayPal Tip
===============================================
Need to renew Pro Support?
Buy Here!
===============================================
Satisfied?
Consider a membership!
===============================================
Like us on Facebook
===============================================
#233779
  • CotswoldD
  • CotswoldD's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Wedding Photographer Based in Cornwall
  • Posts: 29
  • Thank you received: 0

CotswoldD replied the topic: FORM FREEZE perhaps its the weather HELP

Thank for coming back so quick :-)

I have Actioned Baloon errors.

I can provide access if easier, though not on here ;-)
#233780
  • Posts: 5615
  • Karma: 118
  • Thank you received: 513

MarioPuco replied the topic: FORM FREEZE perhaps its the weather HELP

Hi,

I submitted your form without any problems so your form is working fine.
What confused your user was that he did not see the validation messages, thus not knowing what fields he did not fill in.

I suggest you customize your Validation messages since now they are not clear enough ( at least for me ).

Also it's best that you use "ff_valuenotempty" validation for your elements.
crosstec.org/en/support/online-documenta...g-form-elements.html

Regards,
Mario

Satisfied with our Support ?
PayPal Tip
===============================================
Need to renew Pro Support?
Buy Here!
===============================================
Satisfied?
Consider a membership!
===============================================
Like us on Facebook
===============================================
#233781
  • CotswoldD
  • CotswoldD's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Wedding Photographer Based in Cornwall
  • Posts: 29
  • Thank you received: 0

CotswoldD replied the topic: FORM FREEZE perhaps its the weather HELP

Also it's best that you use "ff_valuenotempty" validation for your elements.

Do you mean for everything or just the REQUIRED ones?

We have on REQUIRED the following
1. Date
2.select option
3. Email
4. text

regards pete
#233783
  • Posts: 5615
  • Karma: 118
  • Thank you received: 513

MarioPuco replied the topic: FORM FREEZE perhaps its the weather HELP

Pete,

It's up to you, I personally would add more validation since you do have allot of elements but that's up to you.
It's better to put ff_validemail for Email element but "ff_valuenotempty" works for all since it's covers mostly all situations.

If you have any other questions, please let me know.

Regards,
Mario

Satisfied with our Support ?
PayPal Tip
===============================================
Need to renew Pro Support?
Buy Here!
===============================================
Satisfied?
Consider a membership!
===============================================
Like us on Facebook
===============================================
#233785
Moderators: ForumSupporttomeperica
Time to create page: 0.043 seconds

Community Reward

Help us to create new extensions and plugins! With only $5 you help us a lot and get unlimited download access to all of our products, professional support and even more. Get your reward now!

Read More Here

News and Updates

Get informed about new downloads, updates and more in our News and Updates newsletter.

All Extensions Subscription

Get 1 year access to all of our current and future products and 1 year of professional support -- 99€

No support per domain or website installation limits! Includes all of our current and future Joomla!® extensions, Joomla!® templates for the duration of your membership. This means, by purchasing an All Extensions Subscription you'll have it all covered!

Get it from here

3rd Party Discount - 25% Off

We help you to keep your costs under control. If you are a new member and purchased a form building tool from a different form vendor, then you'll get a 25% discount on our subscription plans.

How to receive the discount:

Send us a quick email to sales@crosstec.org with a proof of purchase (for example a paypal receipt), await payment instructions and enjoy your membership!

Community Reward

Help us to create new extensions and plugins! With only $5 you help us a lot and get unlimited download access to all of our products, professional support and even more. Get your reward now!

Read More Here