Page with signature crashing mobile broswer

  • enion
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enion created the topic: Page with signature crashing mobile broswer

Hi

On a positive note, the signature element is very cool especially because any type of form can be created. We're going to use it for job sheets, surveys and time sheets.

Unfortunately its crashing the browsers when accessed using a mobile.

We have just created a 12 page survey for a field engineer to use and on the signature element is on the last page. When the engineer clicks next to go to the signature page the browser freezes and has to be closed down. We've tried it on other mobiles and the same happens. The issue is intermittent as we have been able to take the signature and submit the form 10% of the time.

I am wondering if its a problem with the amount of data entered into the form elements and whether there is a character limit that we must keep within for the whole of the form. I would say that each page collects the maximum of 1/2 of a page of A4 in terms of data.

The signature element is not setup in any special way. Its default from when it's created.

The details are:
Browser: Chrome Mobile
Device: Samsung Galaxy S9

Joomla: 3.9.2
Breezeforms: 1.9.0 Build 931
PHP: 7.1.26
Mysql: 10.1.37

Other possible extensions that may affect it:
JCH Optimize Pro
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  • enion
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enion replied the topic: Page with signature crashing mobile broswer

UPDATE:

If the form is divided into pages the signature canvas write lags and you have to wait for it to write the strokes.

If the form is all on a single page, there is almost no lag and the signature is smoother.

I think the problem is how breezeforms stores its pages before the form is submitted.

A shorter form stops the signature from crashing.
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mihaela replied the topic: Page with signature crashing mobile broswer

Hello,

I assume this is a client side issue due to the amount of data being held by the browser once the user reaches the last page for signature.

You can try to fill in just few fields on previous pages to test whether the signature will work. Let me know the result.

Please try to clear cache. Go to Joomla > System. Clear Cache and Clear Expired Cache.
Check if you are running Joomla Cache on your website .
You can check it System > Global Config. > System > Cache Settings > System Cache > and set it to "Off".
If you were using Cache so far, try to disable it / delete your cache and try to re-submit the form.

Let me know whether this changes anything.

Furthermore, try to turn off JCH Optimize Pro plugin.

There is one more thing you can try. Can you please try changing your default Joomla editor to TinyMCE? (System > Global Configuration > Site tab > Default Editor).

Let me know whether one of this solutions worked.

Regards,

Mihaela
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